Delete your Petica account
A parent can permanently delete their Petica account — and all associated family data — at any time. There are two ways to do it. This page matches §9 of our privacy policy (na srpskom).
Option 1 — delete in the app
Sign in as the parent, then go to Settings → Danger zone → "Delete account" (in Serbian: Podešavanja → Opasna zona → „Obriši nalog") and confirm. This works the same on the web app and in the Android/iOS app.
Option 2 — request deletion by email
Send a deletion request to kontakt@5ica.org from the email address registered as the parent's. No account sign-in is required for this path.
What is deleted
Deletion permanently removes the parent account and all associated family data: child profiles, learning progress, grades, test results, schedules, and notification settings. The only exception is data we are legally required to keep (e.g. invoices), which is retained only as long as the law requires.
Timeline
Deletion is completed within 30 days of the request or in-app confirmation.
Delete specific data without deleting your account
You can also delete individual data while keeping the Petica account active:
- In the app, a parent can delete manually entered school grades in the report book (knjižica), scheduled school tests, and assigned practice tests (kontrolni) at any time.
- By email — to delete any other data (e.g. a child profile or learning history) without closing the account, send a request to kontakt@5ica.org from the email address registered as the parent's. We complete such requests within 30 days.
Some data is also deleted or anonymized automatically after a set retention period — see §7 of our privacy policy (na srpskom) for the retention periods.